Frequently Asked Questions

Does PartsAndPlus have a physical store?
No, we only have an online store. This is how we are able to keep our product costs low.

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Do you offer shipping to my country?
We currently offer shipping to the US and Canada.

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Where are your products shipped from?
We ship most of our orders from Oklahoma unless otherwise specified.

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How long does it take for my order to arrive?
Please allow up to 5 - 10 business days for standard shipping.

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How are shipping rates calculated?
We offer a USPS standard shipping rate of $7.95 per item and $1.50 every other item.

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Do you accept payment by mail?
No, we do not accept payments by mail.

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Do you charge sales tax?
Yes, we charge sales tax on orders that are being shipped to California.

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What forms of payment do you offer?
We accept PayPal, which supports major credit cards including Visa, Master Card, American Express and Discover.

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How many coupon codes can I apply during checkout?
You can apply only 1 coupon code per order.

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I have a promo code, where do I submit it on your website?
When you proceed to checkout you will have the option to input a promo code at the bottom of the page in the box that says "Gift Vouchers/Discount Coupons."

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How can I check the status of my order?
You can track your order at any time by going to http://www.partsandplus.com/order_tracking.php and filling in the Order ID, E-Mail Address, and the Validation Code.

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How do I cancel an order I've placed?
You may contact us any time to cancel your order at http://www.partsandplus.com/contact_us.php. Please note that we cannot cancel orders that have been shipped.

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How do I return or exchange an item?
We offer a 30-day return period no questions asked. Please note that shipping and handling charges are non-refundable.

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Where can I sign up to receive news and promotions about PartsAndPlus?
You can enter your email ID on the right hand side of our website in the box that says "Newsletter Subscription" or email us about signing up for our newsletter.

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